WWE Network not approving cable provider login

  • 2
  • Problem
  • Updated 2 weeks ago
I am a WWE Network subscriber at Bell MTS and I cannot access the on demand features through the WWE app. After signing in to my WWE account and choosing my cable provider “ MTS “ , I sign in. After entering my account info I receive the message :



Is there any assistance for this issue ?
Photo of S. WAKELIN

S. WAKELIN

  • 126 Points 100 badge 2x thumb
  • frustrated

Posted 3 weeks ago

  • 2
Photo of CoryB

CoryB, Champion

  • 28,086 Points 20k badge 2x thumb
I have seen similar issues with other apps. The "solution" seems to be to try the login immediately a second time. It seems the first attempt hits an invalid web page. the second attempt is likely successful as the cookie it needs is there so it doesn't try the invalid web page again. Just a guess on my part.
Photo of S. WAKELIN

S. WAKELIN

  • 126 Points 100 badge 2x thumb
Thanks for the reply. I noticed on other related posts to try multiple logins, but I tried four times in a row with the same result each time. Hopefully I can get this resolved
Photo of ROHAN UNRAU

ROHAN UNRAU

  • 122 Points 100 badge 2x thumb
I've been going back and forth with MTS through email claiming it was an MTS MyAccount login and password issue and i was told they've changed my MyAccount password. Then they wanted my WWE Network login credentials, even though we don't use the WWE Network account info.

Such a clown show.
(Edited)
Photo of Christy

Christy, Official Rep

  • 1,294 Points 1k badge 2x thumb
Hi,
Yes you need to have a WWE Network Subscription and you would use your MyAccount ID.
However, we have noticed that this is an issue that has surfaced. We are aware of the issue and we are trying to get this addressed quickly. Sorry for the inconvenience.
Photo of ROHAN UNRAU

ROHAN UNRAU

  • 122 Points 100 badge 2x thumb
Any update on this?  I know it's probably not one of MTS' highest priorities, but I'm paying for a service and not getting it.
Photo of Christy

Christy, Official Rep

  • 1,198 Points 1k badge 2x thumb
Hi Rohan,
We do have this escalated and unfortunately we're waiting just like you to when this will be fixed.
You are actually paying for the TV service, and the streaming online is an extra that comes with it.
I'm sorry but at this time, we don't have an ETA.