wireless router

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  • Updated 3 years ago
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hi im just wondering if mts allows customers to use their own routers, by simply providing a modem. Is that possible?
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joyce osodo

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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Joyce,
You certainly can use your own personal router with the MTS equipment.  It just needs to be configured to use DHCP and the PPPoE connection would be setup in the modem itself.  The downside to doing this is your own router would not be supported by our technical support team.
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CoryB, Champion

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I thought the currently VDSL/VDSL2 setups had moved away from PPPoE. Further, I thought the recommended configuration for a customer owned router is to configure it to use the DMZ Plus setting on the 2Wire gateway,
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Jeremy, Official Rep

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You are correct Cory, with the newer equipment they are setup with DHCP and do not use PPPoE, but those connections would use an RG with built in router, not a DSL modem.  As for configuring DMZ plus mode that is a personal preference. It really depends on the needs of your setup.  With VDSL and VDSL2 connections if you are using a 3rd party router DHCP should be disabled in the 3rd party router for everything to work properly and use it simply as a switch.  If you absolutely must use your own router for wireless and other communication or internal networking then yes, DMZ plus would be the way to go and disabling DHCP would not be as important.  The trouble with connecting a 3rd party router to a VDSL/VDSL2 RG become most evident when you have TV service.  It has been known to cause severe troubles with the TV service if not configured exactly right, which is why we discourage it.
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CoryB, Champion

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My experience is that most customer do not understand the functional difference between an old Nortel 1 Meg ASDL modem and a modern 2Wire Gateway. These devices are often all referenced as the "modem".

In terms of customer owned routers, these are often important additions to home Internet access. It is not uncommon for the first generation of 2Wire gateways to still be installed at customer locations. These original devices only supports 802.11g on the 2.4 GHz band which can be very crowded space. This protocol is over 10 years old now. It is not uncommon for customers to have devices which support the newer 802.11n and newest 802.11ac protocols. The increased speeds these offer and the ability for devices to communicate on the less crowded 5 GHz band make running a customer owned router almost a requirement. There are other features these devices provide which the MTS supplied equipment does not offer.

Personally, I have had Ultimate TV service over 5 years now and run my own router than entire time without any issues on the TV side even without following the detailed configuration guide. Perhaps I have just been lucky.