Wireless Protection Program

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MTS offers the Wireless Protection Program on cell phones when you sign new contracts.  There is extended warranty, enhanced program, and complete program, all with a different monthly amount on your bill (most likely $3, $7 or $9 a month, respectively (talking Tier 2 devices)).  What experiences or what seems to be the most popular plan for customers (asking users of the site, as well as mods).  I would think either the enhanced or complete.
Sure I can go read what they all provide on the site.  But what advantages does say the complete program have over the enhanced program, and why should I pay for the $9 plan vs the $7 plan, a month?
Which ones have users chosen (if they have) and why one over the other?
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Justin

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Posted 3 years ago

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gordon1111, Champion

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I looked at that option to when I got my IPhone 5S I opted for AppleCare instead as I like dealing directly with Apple for support. I am wondering what advantage or disadvantage the protection program provides vs AppleCare.dont mean to hijack this thread but seems like an appropriate place to put it as I wondered the same thing for a while now. Thanks
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Jason

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When I got my iPhone I went with AppleCare as well. Much easier to deal with Apple, and if you figure it out, $7 a month really adds up, especially if you never end up using the warranty.
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Peter Parker, Champion

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Well the same could be said for life insurance and car insurance.  It's a monthly cost that you hope to not use but when you do you're glad you have it
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gordon1111, Champion

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Well how does MTS handle iPhone issues should you have problem under this plan! I don't see them having the same tools that apple technicians have!
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Peter Parker, Champion

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Well software issues rarely happen and most issues are created by user error.  So in that regard Apple Coverage could be better.  Myself and my family have never had to go into an apple store for a software issue and we've had apple products for 4+ years.

But as for each plans coverage, Apple Care covers 2 accidental damages and charges you $79.00 for each repair.  Apple Care does not cover water damage or lost/stolen devices.  MTS WPP covers accidental damage, water damage, and lost/stolen for a set deductible based off device costs.  So each service has its benefit and disadvantage but it depends on your lifestyle and the coverage that you need.
(Edited)
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gordon1111, Champion

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Also keep in mind they do cover water damage for 79 dollar fee
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Peter Parker, Champion

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Sorry Gordon but you are incorrect,  Please see this post on Apple's website: https://support.apple.com/en-ca/HT204104
Liquid damage to iPhone or iPod isn't covered by warranty
Service for the liquid damage to an iPhone or iPod isn't covered by the Apple one year limited warranty or an AppleCare Protection Plan (APP).
(Edited)
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gordon1111, Champion

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Well that really is a disappointment! I could of sworn that liquid damage was accidental damage. I never have had to use that aspect of AppleCare but I have had other problems such as problems with my home button that Apple replaced my whole screen no charge few months back.
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gordon1111, Champion

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I wonder if it's a possibility of having both AppleCare plus and MTS protection plan. I do see the advantage of both!
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Jerrycan

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https://www.apple.com/legal/sales-sup...+ does cover water damage. Read the exclusions on the current + protection site. Confirmed in Apple Store.
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James Bond

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Bell MTS is a fraud!! They offer us this protection BS crap without letting us know that yiu have to pay $200 deductable.
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Justin

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Actually it's in the contract about the deductible. Just like any sort of insurance, you pay a deductible. There's no hidden
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CoryB, Champion

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It's very much disclosed upfront. I know I have looked at the plan cost, the deductible and the likely contract buy out and decided it likely wouldn't make sense for me. Typically it would mean you a breaking a phone about every 12 months.
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James Bond

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Well, its not disclosed to us. And not all insurance have deductable and if i can as much as possible i don't buy insurance if they have deductable. Just like when i purchased insurance for my tv and speakers, for my fridge and electric oven and i can go on and on for you. So don't tell me that it was disclosed coz im not stupid. Or probably i am for trusting the Bell MTS sales agent.
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CoryB, Champion

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Not sure who "us" is but it definitely is disclosed to customers like myself and it, by law, is written into the contract you are given to read before signing.
(Edited)
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Jason

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My iPhone had water damage and it wouldn't turn on. AppleCare replaced it for my for $49 at the time. No questions asked about how it got damaged, just a simple replacement.
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elle

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The great thing about MTS's protection program is most of the options cover lost/ stolen devices unlike AppleCare which does NOT cover lost or stolen devices.
(Edited)
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Jason

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I would really like to know though, how easy it would be to file any kind of claim with them, especially a list or stolen phone. I can only imagine how hard of a time it would be.
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Justin

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So was wondering further, as hadn't gotten anyone's real opinion on which MTS Protection Plan is which, which is the one users seem to get?

What experiences or what seems to be the most popular plan for customers (asking users of the site, as well as mods).  I would think either the enhanced or complete.
Sure I can go read what they all provide on the site.  But what advantages does say the complete program have over the enhanced program, and why should I pay for the $9 plan vs the $7 plan, a month? 
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Peter Parker, Champion

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I bought a Samsung S6 Edge+ a few weeks ago and went with the $9 protection plan for complete coverage.  I did this because my buyout now on the device is over $600 if I were to break/lose/damage the phone and needed to replace it.  When my contract has reach a point when my buyout is lower then the early termination fee I will be removing it off my account since it's really not practical to have it on.

As for the difference between the two you get water damage coverage and manufacturer fault/error coverage with the $9 dollar plan.  If you never travel, and never have your phone around water you can save the $2 a month and go with the $7 coverage but I went with the higher plan for more peace of mind.
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Jason

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I would still say to save your money and be careful with your phone. More than likely you won't end up using the extended warranty.
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Tennille, Social Media Coordinator

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Peter Parker and Jason both make some really good points that I agree with, it definitely depends on your usage and what kind of environment you use your phone around. :)
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CoryB, Champion

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I haven't done a recent evaluation but with the rapidly escalating costs of phones and the static costs of these plans the case in their favour is getting a lot stronger. It used to be the cost of the plan and the deductible would have most likely exceeded your replacement cost.


For example, a S6 Edge+ has an upfront cost of $370 on a $75/month plan. Insurance is $9/month ($216) and a replacement cost is $200. That means you are out $46 over the upfront cost on a new phone but you also don't need to buyout the contract so your likely ahead. It is rare to see a phone make it 24 months without some sort of damage that could be claimed under this. The question becomes at what point is the damage so serve that getting out of it is worth $416? You would also need to do some research on phone repair costs to determine if it might be cheaper to pay for a repair out of pocket over the warranty cost.

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Debbie Dunmall

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do you think the 9/month manufacturer fault would cover cosmetic faults as well... such as the chipping of the frame on most of the S4's?
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CoryB, Champion

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Just a guess but usually warranty claims focus on functionality of the device. This means a purely cosmetic issue with chipping of the frame might not be reason for a replacement. That said, if the plan includes replacement for a "lost" phone if the issue is that bad you could just say it is "lost" and pay the fee needed.
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Peter Parker, Champion

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This is also considered insurance fraud and you could be fined/jailed for it so I wouldn't recommend doing this at all.
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Jason

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I would really like to know what kind of proof is needed for a lost device claim. Otherwise what would stop people from making a claim and having 2 phones?
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Peter Parker, Champion

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I believe that the "lost" phone gets blocked by all cellular companies in North America so you would essentially get a glorified iPod.
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Clifford Lewis, Champion

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The IMEI number associated with each unit would get blocked making the "lost" handset unusable.
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CoryB, Champion

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My point wasn't to make a false claim but rather than phones are easily misplaced making them "lost". That said, if they are willing to accept a report of a lost phone without a lengthy process to prove it is lost they are also not likely to spend much time questioning a replacement request for other reasons, ie challenges holding onto the network, etc.

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Debbie Dunmall

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I agree CoryB, but not sure I want to spend $190 at this point when my contract is over in 3 months.