Wireless Data Overage Warning with unlimited data

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  • Updated 1 year ago
Ended up getting a Wireless Data Overage Alert, which is Weird as I have an unlimited account and have not reached the 15GB throttle limit either. After an hour waiting on hold I explained to the MTS rep what was happening and she confirmed unlimited data and that it was probably an error and suggested I just click to continue to agree to use data. Right after that got a text alert that I had agreed to go over $50 in overage. 

Any way to confirm I am not going to get charged for continued use other than sitting on hold for another hour?
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  • confused

Posted 1 year ago

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CoryB, Champion

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This question is unfortunately one that falls into the too specific to your account to reliable answer. I do know there was a period of time where the Flat Rate or Unlimited Data wireless plans included a smaller amount of data when using a tower outside of Manitoba. This can occur even when you are physically in Manitoba but close to one of the borders.

If you don't want to wait on hold you can email MTS at community@mts.ca but even under ideal circumstances those responses are not instant. If you are concerned about data overage I would recommend turning off your wireless phone completely until you can speak with MTS and have this resolved as it is possible your device is somehow incurring data quickly which will put you in an overage situation.

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Clifford Lewis, Champion

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Are you set up on MTS MY Account ? If you are not set up its not hard to to from the MTS MY ACCOUNT app available in the app store  .  

If you are set up to use the app it will show you your data usage type at the bottom on the home page.  If it shows unlimited like you were told than you should be good to go.  If not you will have to contact them again.

You can also do a direct message to MTS in Twitter @MTSHELPS  or if online from a PC/ use the online chat.
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I would contact them again and tell them to fix their problem! Do not be surprised to see extra data charges appear on your bill anyways. I had this exact same problem. It took several calls to customer service, billing, as well as  customer relations over the course of several billing cycles before it was finally resolved. Many hours of my life were wasted dealing with their ridiculous customer service labyrinth . Good Luck!
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Amanda, Alum

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You could send them a private message on Facebook (@MTSTalks) or Twitter (@MTSHelps) and ask them to double check. Make sure you give them your account info (Bill Name, Phone Number/Account Number) so they can look up your account before responding. I seem to recall someone having trouble with data limits and MTS had to reset something in the backend to correct the problem. So might be best to double check and messaging them means you won't have to wait on hold. :)