why is my internet so SLOW in Kleefeld area

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  • Updated 3 years ago
Just starting tonight for the last 4 hours my internet is extremely slow , ping has gone from 72 to 2736 back to 1200 to 42 download speed 4.03 upload speed 0.05 and of course they keep changing...Ive never had this problem. whats going on ?
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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi mimi,

There could be several things contributing to the issue you are experiencing.  My best suggestion at this point would be to try power cycling your equipment.  This can be done by unplugging the power supply to your MTS modem or RG, and also restart your computer.  If the issue continues to persist after this then there may be a bigger problem that needs to be investigated and you would want to contact our technical support group to have them check it out for you.  Worst case scenario they can send a technician to your home to investigate and repair the issue.