Why is MTS so slow???

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  • Updated 2 years ago
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ARKAY1_SID

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Posted 2 years ago

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Eddie

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What do you mean exactly?
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CoryB, Champion

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Internet speed issues can have a number of causes including :

1. A misconfigured or misbahving customer owned device.
2. Network congestion within the customer premises.
3. Excessive network connections common with apps like torrents or "free tv".
4. WiFi network interference, which is always outside the scope of MTS.
5. MTS network congestion, common in rural areas.
6. An issue with the MTS gateway inside the customer premises.
7. Issues with the MTS network outisde the customer .
8. Issue with the site you are trying to connect to.
9. Other causes.
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Clifford Lewis, Champion

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And you have probably already done this but I'll put  it out for anybody else who comes across this topic later. 

A lot of times you can clear up point 6 above by turning  your main MTS TV  box (or modem if not on MTS TV)   that feeds your internet connection off and then on to reboot.  Also turn off and on any external router if you are using one and your pc/laptop.

A lot of times a power cycle of your devices will clear up any connection/speed  issues when it reconnects to the network.
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DXintel

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I have point # 6 problems, who do I re-BOOT in the back end to fix this problem? :)

Using DSL and speeds are going to go from 3 Mbps down to 0.6 Mbps here as soon as the moisture builds up outside and it starts freezing for winter. For some reason any moisture/rain and freezing/defrosting seams to inject static on most the phone lines in our rural community causing major interference for the DSL modems. I suspect the issue is coming from the PED, sometimes you can even hear a neighbor 12 houses down talking on your phone line (it's very faint) but you can almost make out the conversation if you and your caller stop and listen.
(Edited)
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Clifford Lewis, Champion

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If you can hear other customers its point #7 outside network and rebooting  wont fix it. 

From what you describe is sounds like cross talk  and MTS repair has to get involved to see where the problem in the cable is happening. Usually  the issue is a wet cable as its only in certain times of the year.  Wet cable / voice Cross Talk will also drive the DSL speeds downwards.
(Edited)
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DXintel

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I think you hit the nail on the head. But it's not isolated to just one bad spot/PED , by the sounds of it with talking to other ( and some tech savvy) people in town it seams to be an issue in most neighborhoods. The neighbours 12 houses down that I can here (voice) are cabled to a totally different PED. So the issue must be a larger bunch of cables distribution point that is still outside rather than in the MTS building for weather to be affecting it.
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Wally

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Why is MTS so slow???

It first depends on what service you are referring to: dsl, fibre, TV, or wireless network.
Secondly, location is often a big factor as to what service(s) are available and to what speeds are.
Rural areas generally have vastly inferior infrastructure and services with internet speeds being the lowest in the country.