Why is it so hard to get a hold of tech support at night or on weekends?

  • 2
  • Question
  • Updated 2 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: N/A

I can never get through during these times. Also I find it very annoying that live chat agents are so busy they are dealing with other phone calls and or live chats at the same time. Very poor service.
Photo of ARKAY1_SID


  • 2,014 Points 2k badge 2x thumb

Posted 3 years ago

  • 2
Photo of Amanda

Amanda, Alum

  • 3,976 Points 3k badge 2x thumb
Official Response

Sorry you are finding it hard to get help after hours.  Clifford is correct, we staff based on call volume projections and at this time we are unable to offer web chat when we have limited staff available.  We understand what you mean and will continue to work on improving our coverage.

Having said that, is there anything I can help you with here in this forum?