Why doesn't my internet work on Saturdays?

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  • Updated 3 years ago
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My internet works fine during the week, but if I want to do anything Saturday, even in the morning, I'm out of luck. I can't even check my email! It's either very slow or won't even load at all. This internet isn't cheap but I feel like I am on the five day plan or something. Also I live in Winnipeg.
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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Lindsey,
Sorry for the delayed response.  This is a very strange issue, I have never encountered an issue like this where it sounds to be so day specific.  This would definitely require some in depth investigation for such a unique issue.  My best suggestion would be to speak to our technical support group on Saturday when the issue is actually occurring.  They might be able to catch something going on and help fix it, or even schedule a repair tech to go out on a Saturday.  With such an odd issue it may take some time to diagnose or fix but it's definitely something we can work on with you and get it figured out.