Whom to contact if mymts.net refuses email from our mail server

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  • Updated 11 months ago
Suddenly emails from our mail server are being refused by mymts.net with the message: host mx.mymts.net[] refused to talk to me: 554 5.7.1 RBL Restriction: Blacklisted by Internal Reputation Service - 87.xxx.xxx.xxx
Emails to Hotmail work though so it is not Microsoft blocking us.
Our mail server has a second ip address that has never been used before for emails. If I switch to that ip we get the same message.
We have many customers from Manitoba that cannot email their business contacts anymore!
How do I get ahold of a responsible person?
Fredrick Buetefuer
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Fredrick Buetefuer

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Posted 11 months ago

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Jeremy, Official Rep

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Official Response
Hi Fredrick,
Sounds like you got some great responses on here already, and both are exactly correct.  Technical support will definitely be able to help you with this issue.  I hope you were able to get this addressed over the weekend but if not give them a call.  Amanda posted the toll free number above and the local number was given by CoryB.  When you do call in you will need a copy of that bounce back to provide to them as well as the WAN IP address of your mail server and computer you tested from.  Best of luck and I hope you find a speedy solution.