Were you charged an activation fee and forced to use a new SIM for a hardware upgrade?

  • 1
  • Problem
  • Updated 2 months ago
  • Acknowledged
  • (Edited)
This is a common MTS problem.

https://www.ccts-cprst.ca
Photo of ARKAY1_SID

ARKAY1_SID

  • 2,014 Points 2k badge 2x thumb

Posted 1 year ago

  • 1
Photo of Dustin

Dustin, Champion

  • 5,502 Points 5k badge 2x thumb
My understanding is that the "activation fee" is actually more like an administrative fee, used to cover various expenses related to the operation of the dealer location.  As for the SIM card, a new one may be required if you are moving from a phone that used a Micro SIM to one that uses a NANO SIM (or vice versa). Typically, the cost of the SIM card is rolled into this fee as well.  

This isn't just an MTS thing either, Most providers charge this fee as well.
Photo of Gillian

Gillian, Official Rep

  • 4,940 Points 4k badge 2x thumb
Hey there,

Thanks for getting in touch! When it comes to the Hardware Activation Fee I can appreciate the question, and the fact you may not think this charge is applicable as you're already active on the network.
When it comes to the Activation fee - it does cover the expense associated with ensuring that all your information is up to date, and accurate at time of initiation of service with MTS. It also makes certain that the device is properly provisioned on both the voice and data wireless networks, and to confirm it's properly functioning prior to your departure from the MTS Connect location. Among all providers it is a commonly charged fee.

This fee isn't limited to MTS - and most if not all carriers charge this fee in some regard, some call it an Administration fee. 

Hope this helps clear things up!

Cheers,
Gillian
Photo of K from Canada

K from Canada, Champion

  • 4,744 Points 4k badge 2x thumb
Basically what your saying is.... We pay this fee so you can pay commission to every dealer for each activation and rather than MTS pay it... The customer pays the dealer on MTS' behalf.

Personally it doesn't cost $40 to click ok on a couple of screens.... But that's just my opinion. :)
Photo of Clifford Lewis

Clifford Lewis, Champion

  • 27,088 Points 20k badge 2x thumb
I look at it the same way as documentation fees car dealers charge to sell cars.
Photo of Dan

Dan, Champion

  • 9,694 Points 5k badge 2x thumb
I do think $40 is kinda of redicious now. Other carriers only charge $20 and are happy to wave that to keep you happy. I have never paid a documentation fee for buying a car I have always told them wave that fee or I don't buy your car and always get it waved. The last 2 year contract I signed I said again wave that fee or I don't give you 2 more years of business, and just like that it was waved.
Photo of Debbie Dunmall

Debbie Dunmall

  • 4,316 Points 4k badge 2x thumb
Gillian said... " Activation fee - it does cover the expense associated with ensuring that all your information is up to date, and accurate at time of initiation of service with MTS" ... seriously? Does it really cost that much to confirm your files are updated or accurate? So if I trade phones I have to pay $40 to do so? Seems a bit much.
Photo of Leo Wong

Leo Wong

  • 160 Points 100 badge 2x thumb
I was not only charged a so called one time activation fee of $40, but BellMTS used my existing nanoSIM card so I didn't get a NEW nanoSIM card.  The Source deals with Bell Canada and Bell Canada only charges $25!!!  Bell  Canada owns BellMTS by the way!
Photo of Clifford Lewis

Clifford Lewis, Champion

  • 27,088 Points 20k badge 2x thumb
It might depend on what select store you use or maybe if you get a free/discounted phone,

I bought a new Samsung S7 at the beginning of February and only paid the cash price + taxes.  Unless it really takes time for charges to work through the system there are no additional charges (activation/new sim) that have come up on my bill due the middle of March
Photo of Leo Wong

Leo Wong

  • 160 Points 100 badge 2x thumb
It's purely arbitrary then to charge the $40 one-time activation fee.  You can talk (nicely) to the BellMTS sales rep to get off without paying it.