Web Chat Offline?

  • 1
  • Problem
  • Updated 1 year ago
  • Acknowledged
Its Tuesday at 6:50 PM and the MTS website is saying web chat offline when I go to click to open the web chat. 
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Dan, Champion

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  • confused

Posted 1 year ago

  • 1
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Clifford Lewis, Champion

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Het Dan, I just clicked on at at 7:19 pm and it appears to be accessible to me.  Wonder if all the reps were on active sessions / stacked chat so the system shows offline until the backlog clears.
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Dan, Champion

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Could be right Clifford Lewis, I just checked again though 8:15 PM and still says offline for me.
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Tennille, Social Media Coordinator

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Anyone wanting to reach a representative via web chat should also check the hours that department is online for web chat. 
We list the hours here: 
https://www3.mts.ca/mts/contact+us

:)