I need to get a cell phone replaced but I don't have 37 - 47 minutes to wait on the phone and the call back feature is not convenient for me. How about working toward reducing wait times ! Forty minute wait time at 1:00 PM - that is insulting !
Our Customer Care has been busier than usual the last few days. I'm sorry that you weren't able to get through. When call volumes are high, our system should offer you a callback so that you don't have to wait on the phone. We also have representatives available via webchat and email.
If you're looking to replace your phone, you'll ultimately need to visit an MTS Connect Store. You can also have a look at our devices and plans on our website before you visit the store.