Very bad internet connection using playstation 4

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  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)
We just upgraded from the lightning 10 to 25 plan, because we've been getting really slow mbps speeds. It's usually from 300kbps to 5mbps, lucky if we hit 5 though. After upgrading we called tech support and our mbps hit 15-20 for about 10 minutes then back down to 1.2mbps. We have 3 TV boxes, 4 phones a ps4 operating over wifi and usually they are not all in use at the same time. I know that's alot but there's no way we should be getting even less of a 1/4 of this plan. Any help would be appreciated!
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Carlos Navarro

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  • annoyed

Posted 2 years ago

  • 2
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Jeremy, Official Rep

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Official Response
Hey Carlos,
Those are certainly not the speeds you should be getting, even with multiple devices connected.  Something is certainly going on to cause this.  Would you be able to send your home phone number and/or account number along with contact information to and I can have a look for you.