using trade-in amount in my deductible insurance payment.

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  • Updated 2 years ago
i want to use the amount that i will be able to get in trade-in program to use in my claim.
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Kiel Palicte

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Posted 2 years ago

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Gillian, Official Rep

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Hi Kiel,

 With your request, it's not possible unfortunately. The trade in and our insurance program are two separate entities. With the trade in your phone at any MTS Connect store for an in-store credit towards the purchase of a new MTS phone or accessories. The credit has to be used at the location of the trade-in on the same day; it's not transferable and may not be redeemed for cash.

Unfortunately using this amount wouldn't be possible for making a claim with our insurance provider. The deductible in question must be paid via credit card when processing the claim with them.