Update: Number Change, switched to MTS to BELL after confirming there were no Terminations Fees

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  • Updated 7 months ago

Hello,

I figured since a few of the community members have followed my previous post; which has been turned private due to sensitive information, I've almost resolved my matter with the incident of a number change resulting to switch in Wireless Providers to BELL.

I did, in the end, applied for a CCTS complaint. Apparently, when I went back to BELL the third time as it was there responsibility to fix my issue, a representative sent in an adjustment form previously when I went there the second time to get my account credited for the promises of terminations fees and number change charge after the numerous attempts to get an update on this issue. Somehow, it turned out they've been contacting the wrong Store Manager in a different mall location. Which may have been one of the errors in resulting failure to receive proper communication. Regardless of that error, it took me almost a month to get my issue resolved.

From what I learned, when an issue has been sent in they always have a deadline and obviously, in my case it went way past that deadline. I was told it should've been resolved within 24 hours and receive a call back when it has been resolved. I was not contacted at all within that timeframe after the many times I've called myself for an answer.

Anyways, I don't have an answer on how these errors occurred to me. I was just unfortunate it has to happen to me days before my birthday. Yay! Plus, losing money that I borrowed as well because of it.

End result, I spoke a really nice woman from Customer Relations. She thanked me for being patient. BELL will eventually take over and switch all BELLMTS customers currently whenever that time comes, but it's not now to BELL Mobility. BELL is still a separate company, as I've been told they will now make sure that previous retail stores of the BELL name will elaborate thoroughly to new customers that they are their own company regardless of their retail store name change.

On the MTS side, I got a full refund and was reverted back to my old account with MTS. On the BELL side, I supposedly gotten a refund for the two months of being with them. Until, I get my next bill from both companies I've decided to extend my complaint until I know everything explained to me is back to normal as planned.

I hope this clarifies everything you guys were curious about! :)

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Rin E

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  • good until I confirm my next bill.

Posted 7 months ago

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CoryB, Champion

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Glad you were able to get some answers and hopefully have this solved.