Unable to log into the mts myaccount app

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  • Question
  • Updated 2 years ago
  • Answered
Today I went ahead and registered as an mts myaccount user. The process was finalized and I received the email. When I went to log into the app however, it gives me this warning message "Accept Our Terms and Conditions (existing MyAccount users) or register your account (new users) to use this app". When I click on the option to visit mts.ca and attempt to log in, the page either doesn't load or gives me an error message of some sort. I would really like to begin tracking my usage, as per an mts rep's suggestion that apparently the iphone only monitors downloads for cellular data and not uploads (which also would have been nice to have been informed of A YEAR AGO when I renewed my plan with you). 
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Caitlin Matewish

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  • very frustrated

Posted 3 years ago

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Jessica, Alum

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Official Response
Hi Caitlin, 
We apologize for the issue with MyAccount. The log in issues you were experiencing were likely due to our mts.ca site being temporarily down for a few hours on that evening. Are you able to log in now? Please let us know if there are any other issues and we'll assist you ASAP.