I've recently been trying to regain access to a phone number of mine. It was ported from Telus to MTS, and then I decided to change my number to an MTS number. I now need my original 'telus' number back. I contacted MTS who told me they didn't have access to the number. Went to Telus where they started a prepaid account for me, and I can make outgoing calls with the number but they haven't been able to get full access to the number since they've told me MTS still has it. I went into MTS today with an MTS device to try and set up a prepaid with the number (when I call the number it currently says this number is not in service, this is a recording from MTS) and when the employee helping me called activation all he said was they couldn't activate that number. I've been dealing with this for over a week now. The last thing MTS told me was that they would have to activate the number in order to either port it to MTS, or I could use it on the MTS network. Today I was told they can't activate it but did not give me a reason why. I'm at a loss of what to do and desperately need this number!