Trying to activate a specific number

  • 1
  • Question
  • Updated 3 years ago
I've recently been trying to regain access to a phone number of mine. It was ported from Telus to MTS, and then I decided to change my number to an MTS number. I now need my original 'telus' number back. I contacted MTS who told me they didn't have access to the number. Went to Telus where they started a prepaid account for me, and I can make outgoing calls with the number but they haven't been able to get full access to the number since they've told me MTS still has it. I went into MTS today with an MTS device to try and set up a prepaid with the number (when I call the number it currently says this number is not in service, this is a recording from MTS) and when the employee helping me called activation all he said was they couldn't activate that number. I've been dealing with this for over a week now. The last thing MTS told me was that they would have to activate the number in order to either port it to MTS, or I could use it on the MTS network. Today I was told they can't activate it but did not give me a reason why. I'm at a loss of what to do and desperately need this number! 
Photo of Liz T

Liz T

  • 80 Points 75 badge 2x thumb
  • Extremely frustrated

Posted 3 years ago

  • 1
Photo of Liz T

Liz T

  • 80 Points 75 badge 2x thumb
I should also mention it has been over 6 months since this number was changed/deactivated. I know I should have taken the number back in the 90 days but I didn't realize that was my time limit. I've also been told from customer support that the number goes into 'holding' for 6 months before it can be reused, which is why I'm looking into getting it back now!
Photo of Andrew

Andrew, Official Rep

  • 1,182 Points 1k badge 2x thumb
Hi Liz,

If you'd like to send the phone number privately to, I will look into it for you and let you know what's going on.
Photo of CoryB

CoryB, Champion

  • 27,748 Points 20k badge 2x thumb
Another thought since it is partly active on Telus is to perhaps have MTS ignore all the history and simple try requesting a new port of the number. It might work.

The upside is that if the number is reporting "not in service" for incoming calls it sounds like it is not assigned to someone else at least.
Photo of Jessica

Jessica, Alum

  • 15,316 Points 10k badge 2x thumb
Hi Liz, sounds like our customer care was able to help you out. Let us know if you have any further questions though!