thanks for nothing!!

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  • Question
  • Updated 3 years ago
thanks again MTS for treating your "loyal" customers like garbage!! I spent half an hour on the phone today with a rep getting the buyout information for my daughters phone, the purchase price for a new iphone6, the information on the boxing day sale for the $100 upgrade, she says that if we buy the SPC card we can also use that to help cover the cost of the hookup charge. so......we bundle up in -45 degree weather, head to the hall, hunt down a SPC card and buy it, head over to the MTS store only to find out that not only are they sold out of the phone, but there are 25 people ahead of us on a waiting list!!! and the $100 rebate sale ends tomorrow?!?!? So we leave and when I get home I call MTS back thinking that surely they would be able to extend the $100 rebate to what I would call loyal customers (4 cell phones, TV, home phone, internet) when they have been offering it to everyone this whole week. NOPE!! of course not. To bad so sad you are SOL. We can offer you this garbage and that garbage but not that. We can give you a $75 credit on your account if you buy the new phone but it would only be held on your account for 30 days - who even knows if the phone will be in within 30 days! and just for good measure, the guy on the phone made sure he told me that this $75 was an amazing offer that they usually don't make - really, but you can offer $100 to just anybody for an entire week???? So once again MTS - my question is??? what constitutes a loyal customer in the brain that is MTS?? Someone who had used your services forever and has every service you offer (except alarm)?? or Joe Blow who walks in off the street and you happen to have the one phone he is interested in and gets to take advantage of your $100 loyalty offer???? I am tired of being treated like a obsolete object who is stupid enough to keep giving my hard earned money to MTS!
Photo of Audra Rossnagel Kushner

Posted 3 years ago

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Photo of Jessica

Jessica, Alum

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Official Response
Hi Audra, 
I'm so sorry you had that experience. If you could please send us a email to community@mts.ca with your name, phone number, and which Connect Store you visited, we would love to help you out today.