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  • Question
  • Updated 1 year ago
  • Answered
Can temporary disconnect be done online or do you have to call in?
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Laurene Lyss, Employee

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Posted 1 year ago

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gordon1111, Champion

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Hello Laurene you can do it online with the MyAccount page - fill it out and an MTS rep will contact you by email or phone or you can also call customer service. :)
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Megan, Official Rep

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Hi Laurene, 

Gordon is correct! You can set up your Temporary disconnect via the MyAccount page online. Once you've submitted your request, we will contact you back by e-mail to confirm your request has been completed.

Please note, you will need a Disconnect and Reconnect date to submit your request online. The Reconnect date can always be changed at a later time if required.