The CRTC release the Television Service Provider Code today. Most of it is common sense. Key take aways:
- A minimum of 30 days notice is required on price increases. This likely includes the removal of channels.
- Promotional deals need to clearly list when the promo price ends, the full length of the contract, the price after the promo and any early cancellation fee.
The other big change is the mandatory trial period for people with disabilities.
Otherwise it is mostly fairly boring legal changes that match the Wireless Code of Conduct such as contracts needing to be in "plain language", etc. To some extent it is also setting out the framework for how the upcoming "skinny cable" and "pick and pay" will actually be implemented. As an MTS tv customer not much changes. Implementation date is Sept 2017 however some providers may have later dates depending on their license renewal. It will apply to all providers regardless by Sept 2018.