Television Service Provider Code

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The CRTC release the Television Service Provider Code today. Most of it is common sense. Key take aways:

- A minimum of 30 days notice is required on price increases. This likely includes the removal of channels.

- Promotional deals need to clearly list when the promo price ends, the full length of the contract, the price after the promo and any early cancellation fee.

The other big change is the mandatory trial period for people with disabilities.

Otherwise it is mostly fairly boring legal changes that match the Wireless Code of Conduct such as contracts needing to be in "plain language", etc.  To some extent it is also setting out the framework for how the upcoming "skinny cable" and "pick and pay" will actually be implemented.  As an MTS tv customer not much changes. Implementation date is Sept 2017 however some providers may have later dates depending on their license renewal. It will apply to all providers regardless by Sept 2018.

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CoryB, Champion

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Posted 2 years ago

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Tennille, Social Media Coordinator

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Thank you for posting this CoryB! :) 

It's good information to be aware of, especially for people with disabilities. I'm hearing impaired myself so I was happy to see that they implemented a trial period for disabled people to provide feedback. I depend a lot on closed captioning offered for TV. 

Tennille :) 
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CoryB, Champion

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The trial period, once implemented, will be a minimum of 30 days. I think this applies more to other providers where you sign a two year agreement as a new customer and can't easily cancel currently. If I recall, MTS allows you to cancel tv service with about one billing cycle (month) notice regardless if your on a promo or regular price.
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Jared D

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The 30 days notice requirement was  changed last January to eliminate the double bill situation when switching from another provider. it makes things much easier during the transition

http://www.crtc.gc.ca/eng/info_sht/t1053.htm
(Edited)