Stopped Receiving emails from 2 addresses.

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  • Updated 2 years ago
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I have suddenly stopped receiving email from two addresses (e-lists)
that I subscribe to. One day I was getting them, the next days not. I checked all the settings in webmail and my desktop program to which I DL my email from the server. Nothing has changed. Can anyone tell me why this has happened?
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Ralph Croning

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Posted 2 years ago

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Clifford Lewis, Champion

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did you delete those emails after reading them?  Are you using the default MTS webmail reader?

 If so there is a chance that you might have hit the spam icon instead of the delete icon as they are side by side.  I actually did that  when deleting some reply emails from this site and I know there was somebody else posting here around two weeks ago about doing the same thing.
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Ralph Croning

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I do not delete any emails. Also, I rarely use webmail, instead I have my desktop email program DL my mail. One day I made a post to one e-list. It went through as confirmed by other users but I did not get a copy of my post as I usually did. As of that day I stopped receiving any email from those two addresses.

I checked the spam/junk folders and the emails are not in there. I also checked the filters on webmail. Same as above. I also checked my preferences in those e-list accounts. Nothing has changed. One day I get email. The next day they stop.

Any other ideas?

P.S. Only two e-lists are involved. All others are A-OK.
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Jeremy, Official Rep

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Hey Ralph,
This could be caused by a few different things.  The sender may have been blocked server side.  If others marked them as spam or their reputation score dropped they could be blocked, in which case they should be getting a bounce back.  It's also possible there may be an issue on the senders side.  When it comes to email if there is no bounce back received by the sender than the message is usually sent... somewhere.  The question is if it was received in the right place.  I would suggest contacting the sender to inquire if there were any bounce backs or issues they noticed sending out emails to you, this may help lead to a solution.