St. Francois Xavier

  • 5
  • Problem
  • Updated 2 years ago
  • Acknowledged
Mts has acknowledged a congestion issue in and around St. Francois Xavier. They admitted to me they know about it, and that this has been an ongoing problem. I called them to see why they find it fair that I am paying for speeds up to 7 Mbps and only receiving 0.6 Mbps on average during peak times. That is less than 1% of what I'm paying for. The response I got was "if you don't like it then cancel your service with us". Absolutely a horrible response from customer service. She mentioned there is paperwork to get the congestion issues fixed in the 3rd quarter of this year, but said that does not mean it will get done, and that it may not even get done. St. Francois Xavier is a growing community, which is going to just make the problem worse as more houses are built. I expect Mts to either give a discount until their known problem is fixed, or to speed up the date of fixing the problem. This has been discussed with some other people from the community and it is a wide spread problem that we are all tired of. We all no longer want to pay for a service we are not receiving.
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Posted 2 years ago

  • 5
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Jason Z, Official Rep

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Official Response
Good afternoon Bryan,

First I do need to apologize for what sounds like a very poor experience when dealing with us so far - that isn't what we want to deliver at all.

As part of the Network Services team at MTS we do strive to deliver the best possible service to our customers and we do know that at times in your area the internet speeds may slow down during busy times of usage.  This is typically due to congestion on our transport networks and sometimes the resolution can take some time as it isn't just a simple fix.  There are plans to address the immediate issues by year end and then continue for future growth in 2016.

Thanks for your patience.