speed test

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  • Problem
  • Updated 3 years ago

Just did a speed test comparison on my MTS 25 service! No wonder I was not happy with my service!

With TV box off: 15.21Mbps download speed, 1.87 Mbps Upload speed

TV box on: 10.05 Mbps download speed, 1.76 Upload speed

Both instances is with no one else using any electronics in the house!

No where near speeds I have been paying for!

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Michael Keeler

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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hey Michael,
Sorry for the delayed response.  There are several reasons the speeds your getting may not be up to snuff, most of which can be resolved by either a phone call or possibly even a visit by one of our techs.  Sometimes there are settings in the RG that needs some adjusting, sometimes it's a profile correction on the account and sometimes it's more serious and requires a visit for a more hands on repair.  In any case, a call over to our technical support crew should be able to get this fixed up for you.  The VDSL2 service (Ultimate TV) should always be able to get pretty close to the advertised speeds.