speed less than 1mbps

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
My internet speed has been less than 1.0 mbps all day today so im wondering whats going on.

i live in the west st.paul area and been testing the speed of the internet on different devices and they all show less then 1.0mbps(usually hovers around 400kbps). i tried hard resetting my modem and router but that only helps sightly as the speed would jump to 1.2 mbps and drop back down shortly after.

took 5 min to load this page and create an account......

the Internet was fine yesterday so im wondering if there is something happening in this area?
Photo of Randy Mercer

Randy Mercer

  • 70 Points

Posted 2 years ago

  • 1
Photo of Cj

Cj, Alum

  • 3,122 Points 3k badge 2x thumb
Official Response
Hi Randy, thanks for letting me help.
From our side it looks like this is a problem with the train rate on your modem. It is lower than our systems calculated and looks unstable (lots of errors and the modem keeps resetting to try and correct it). This type of issue is usually (but not always) a fault within the MTS cables, the line that is connected to your house, or with the wiring inside your house. I understand you've opened a trouble report, which is exactly what needs to be done next so that a technician can isolate the trouble and stabilize your service. Let me know how you make out.