someone walk me through getting in touch with 247 tech support. doesnt work when i try for the past 4 days.

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  • Updated 2 years ago
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Cant get through too tech support on weekends and evenings after 6 pm
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Damian Thenhaus

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  • annoyed

Posted 2 years ago

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gordon1111, Champion

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204-225-5687 (callmts)
Option 3
Then wireless 1
Home phone 2
Internet 3
Tv 4

Hope this helps!
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Damian Thenhaus

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Pressed those numerous times. Office hours now closed after 6 pm and on weekends. Its been 5 days of me trying
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Peter Parker, Champion

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You have to make sure you enter your phone number or account number into the system as well.  If you try zeroing out of the prompts you'll be redirected to the sales department and get that prompt.
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Damian Thenhaus

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Dial 204callmts or 611, 3 for tech support, 3 for internet,Press star, enter phone number, "please wait for a representative", pause, "office hours are now closed, our office hours are monday to friday, 8 am till 6 pm, we appreciate your business, goodbye". Trust me, ive done it about 20 times or more. This issue needs to be addressed. The only time ive been able to get through through to tech, is between 8 and 6.
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Clifford Lewis, Champion

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Would contacting  MTS Chat from a PC work for you?   Web chat is apparently not available on a cell phone browser at this time

MTS web site shows the chat reps are available in this time frame:

Monday to Friday

8:00 am - 10:00 pm

Saturday and Sunday

8:00 am - 8:00 pm

Note: some the services are only available for web chat until 8pm during the week.
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Tennille, Social Media Coordinator

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Hi Damian,

I have an idea of what might be happening. Could you provide your account and contact information via community@mts.ca and I can look into it for you. 

Tennille

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