Slow DSl Speeds in Reinfeld

  • 1
  • Problem
  • Updated 3 years ago

My internet speeds max out at about 1.5 M in Reinfeld.  I have had techs out twice to see what they can do to improve the speed but nothing has worked. I was given 3 months of promotional pricing, but after that I go back to paying full price for much less than advertised speeds.  Is there anything that can be done before I cancel and switch to VISP or SDNET?

Photo of Rick Penner

Rick Penner

  • 90 Points 75 badge 2x thumb

Posted 4 years ago

  • 1
Photo of Jessica

Jessica, Alum

  • 15,316 Points 10k badge 2x thumb
Hi Rick, would you want to send us an email with your contact information to community@mts.ca? We'll have someone on our tech team contact you to see if anything new can be done since you last had assistance. Thanks. 
Photo of Jared D

Jared D

  • 3,036 Points 3k badge 2x thumb
Iguess that is why they advertise "up to". What are the costs like with other company?
Photo of Abe Martens

Abe Martens

  • 60 Points
go with VISP. i'm in morden and regularly get 2 mbps or less. i had a tech support person here today and when he checked the bandwith at 2 pm it was at 4 mbps, but as soon as i got home from worked and checked around 5:30 its back down to 1.8. as soon as VISP is available in morden i'm switching. went to rogers cell phones a few years ago and never regretted it. its weird how the first 6 months i would get 4-5 mbps but after the promo ended it dropped to 1-2.
Photo of Rick Penner

Rick Penner

  • 90 Points 75 badge 2x thumb
VISP has a 5 mb plan for $60, but they cap data use at 100 gb, which might be an issue for some if they stream a lot of content or are heavy downloaders.
Photo of Rick Penner

Rick Penner

  • 90 Points 75 badge 2x thumb
MTS did get back to me. They said there's nothing they can do to improve speeds.  I said I would likely be switching to another service, her reply was "I don't blame you". Had they adjusted the price to reflect the low speeds, I might have stayed with them.
Getting VISP installed next month.