Slow DSL Speeds in Ponemah, MB

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  • Updated 3 years ago
Hello, I am currently on the Lightning Reach plan for $61/month in Ponemah Manitoba, a rule area. I only see a max download speed of 2.8Mbps and upload of 312Kbps. The plan shows up to 7Mbps download. Would like to know if anything can be fixed to get the speeds a little higher since $61/month is very expensive to not even achieve 3Mbps. Thanks
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Dan, Champion

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Posted 3 years ago

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Jeremy, Official Rep

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Hi Dan,
Your best bet in this case is to speak to our Technical Support group either by calling or via webchat through the website.  They can look into your account and connection and investigate if faster speeds are possible, maybe even send a technician if needed.  Sometimes in the more remote areas max speeds are not always available for several reasons but it never hurts to take a look and see if there is anything we can do to improve the service.