Set top box no being used

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We have two set top boxes that are not being used at the present time.  Instead of going the return to MTS,  wait for re-installation etc, we are paying rent on them.  Should we cap off the coax if it is not connected to the STB?  Wondering if this might be some of the issue we are having with crappy bandwidth.   What about STB's that are only used on the weekend, are we losing bandwidth there as well? Thanks
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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Sandra,

Having an STB simply connected shouldn't put a drain on your bandwidth at all.  This would only occur if the box was turned on.  You can tell this by the power light around the power button.  As long as that light is off then it wont be using up any bandwidth and you are much better off leaving the coax cable connected to the box than to have it disconnected and simply left open.  If you are having bandwidth issues double check that the STB is in fact turned off and if it is then there could be something else going on causing the issue and our technical support group can help you investigate further if needed.