secure connection failed

  • 1
  • Problem
  • Updated 2 years ago
  • Acknowledged
  • (Edited)

After transferring my e-mail to mail.mymts.net from live.com, I can't log in using the web browser interface.  I use Firefox.  (Thunderbird client and smartphone work with same userID and password) Online Chat rep suggested I change my password, but this doesn't make sense if that ID and password works otherwise.  This is the message I get after logging in:

An error occurred during a connection to mtsmail.ca. SSL received a record with an incorrect Message Authentication Code. (Error code: ssl_error_bad_mac_read)

    The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
    Please contact the website owners to inform them of this problem.

Tried IE.  Get the following after login:

This page can’t be displayed
  • Make sure the web address https://mtsmail.ca is correct.
  • Look for the page with your search engine.
  • Refresh the page in a few minutes.

Photo of Gerry

Gerry

  • 90 Points 75 badge 2x thumb
  • Confused and frustrated

Posted 2 years ago

  • 1
Photo of Jeremy

Jeremy, Official Rep

  • 18,714 Points 10k badge 2x thumb
Official Response
Hi Gerry,
That is very strange that you are getting those errors.  I tested our site in all browsers that we have available (IE, Chrome, Firefox and Safari) and it is working in all without issue.  It's possible you may have something on your computer specifically blocking the connection.  Be it an Antivirus, Firewall or possibly something worse causing the issue.  As for the suggestion of a password reset I can only guess that it was suggested due to the fact the error mentions an Authentication Code.  I would suggest starting with Virus scans, followed by disabling Antivirus software and firewalls just to see if it clears up.  Do this one step at a time so you can determine what specifically is causing the issue and then you know what to focus on fixing.
Photo of Clifford Lewis

Clifford Lewis, Champion

  • 27,088 Points 20k badge 2x thumb
Official Response
Just looked up the message and Mozzila's support forum says that one of the causes may be a corrupt cache / cookie causing bad authentication.  Clearing them may help.

And as Jeremy suggested try turning off any FW's, Anti virus etc.to see if it makes a difference, as another  poster on Mozilla had found his Net Nanny program was blocking access to his Yahoo email for some reason.