Samsung Note 7 Recalled

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  • Updated 1 year ago
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There have been 35 reports of the Samsung Note 7 catching fire or exploding. A full recall including all devices sold in Canada has now been issued.

This would mean retailers should stop selling devices in stock immediately and wait for further instructions.

Customers that already have the phone will receive more instructions next week. Until then it is advised to only charge the phone with the cable and plug included with the phone. It is also advised to note charge the phone while you are sleeping or otherwise going to be away from the phone for extended periods.

Here is one of the many links to the story of the phone being recalled:

http://globalnews.ca/news/2917600/battery-explosion-prompts-halt-in-sales-of-galaxy-note-7/

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CoryB, Champion

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Posted 2 years ago

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CoryB, Champion

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Users are apparently being advised to stop using any Note 7 immediately. Hopefully MTS will be soon able to provide more details on recall process.
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Tennille, Social Media Coordinator

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Thank you for posting this warning, Cory!  I've got some information from our end to share too: 

We have been advised by Samsung that they have discovered a safety issue with the battery on a small number of Galaxy Note7 devices.  Since safety and product quality is important to Samsung, they are providing a voluntary replacement program for these devices.  The details of this program are not yet available, so we are proactively reaching out to our customers since our customers' safety is extremely important to us.  We will provide customers with three options:
1. Exchange their Samsung Note7 for an MTS loaner device they can use until they are able to get a new Samsung Galaxy Note7 as part of the voluntary replacement program 
2. Until September 16, return their Samsung Note7 for a full refund and choose any other MTS device. 
3. Keep their current Samsung Note7 if they so choose and wait for details on Samsung’s voluntary replacement program and exchange their device at that time. 

Thank you, 
Tennille 
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CoryB, Champion

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Another option I am sure MTS would allow is if you have your old device which you used on the MTS network before upgrading to the Note 7 you could change back to that instead of changing to the MTS supplied loaner.
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That's actually a good idea as you don't have to worry as much about wiping the loner phone before you turn it back to MTS.
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Samsung has now put up its Canadian product exchange page, which provides users with a form that includes the option for buyers to receive the new device to their home, or to the store where it was originally purchased. Once submitted, says Samsung, you’ll be contacted within 48 hours. For questions related to the process, the company also provides the following toll free number: 1-800-517-3507.


Note: If you have Samsung ship directly to your home it will likely be sent as "do not safe drop" and "signature required". Depending on how they ship this normally requires a trip to the post office or courier depot.

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Justin

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Maybe if you choose the Ship to home, they're unlocked....
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It could be or they could work with carriers to send out a device that implements the lock when the SIM card is interested. They could also have separate model numbers for the factory unlocked and carrier locked versions.  We won't know until the replacement devices start hitting the wild and someone tests this.
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There are reports the FAA (American airline regulator similar to Transport Canada) is considering a ban on Note 7 on commercial flights. As this could quickly change if you are going to be flying best to leave your Note 7 at home until it has been replaced.


Edit: Yes, that would include commercial air travel in Canada, the United States, and any other country. You don't want to be at the airport and find out your new Note 7 is not cleared to board.

(Edited)
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Justin

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The internet is already up in arms over this. How it will be enforced, for how long, etc. Stems from three Australian airlines starting this. What, you're gonna ask everyone to show you their device before they step foot on a plane...what next!
I think this will clear up before this even is able to get further.
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How will this be enforced: you already need to remove your phone and pass it through screening unless it is in your checked luggage. Screeners will likely be given a special notice to watch for the phone if it is implemented.

In terms of the source of this, standard airline regulations ban electronics under an official product recall as policy. So if the new iPad suddenly had battery issues it too would be banned from flights. It has nothing to do specifically with the Australian airlines. It is also out of an abundance of caution for the safety of all passengers. You don't want to be the person causing a major incident mid flight when your Note 7 catches fire in the cabin resulting in a diversion of the flight.

Simply put, if you have a Note 7 do not take it on a commercial flight until it has been replaced. Its pretty simple as there are lots of options to have a temporary phone until your replacement is received.

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Justin

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Oh I understand this. Makes sense.
It's just funny, I'm prett sure it's only been shown to catch fire while it's being charged... Could just ban the use of usb cables inserted into a device while in flight. Just saying
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So more info on the recall included how to visually identify "okay" Note 7. There is also mention of an online IMEI (aka unique device id number) verification tool that will be coming out.

http://www.samsung.com/au/galaxynote7-notice/?CID=AFL-hq-mul-0813-11000170

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The Note 7 has now been officially recalled in the USA which means the FAA automatically bans it from all US flights. Mostly passing this on as lots of Manitobans travel to the US. I am sure no one wants to show up at the airport two hours before a flight to find out your month old phone isn't going to be allowed on with you.

https://consumerist.com/2016/09/15/samsung-galaxy-note-7-recall-is-finally-official/

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Reports that some airlines, including Air Canada, have started instructing passengers that ALL Samsung devices are not to be used in-flight.

Also reports that the fixed Note 7 will have a green battery icon.

Finally, sales to new customers will reportedly resume Oct 21.

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Samsung is reportedly forcing out updates to the Note 7. One update reportedly limits the maximum battery charge to 60% on the original units. There is also speculation that the software will effectively disable the device after a set date if it is not been swapped.

If you have one of these devices do yourself a favour and just get placed on the replacement list already.

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I am seeing reports on the internet that one of the new replacement Note 7's caught fire while turned off in an airplane today before takeoff causing the plane to be evacuated.

Have to wait and see if there are more details coming in in the following days.
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Due to the issue with the Note 7 I am sure this will be investigated further. The question is if it was a new Note 7 or one of the initial recalled units. As with some of the Note 7 issues it may not be as reported.


Edit: Samsung has confirmed they are working with authorities to confirm that status of the Note 7 involved in the incident yesterday.

(Edited)
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Add cruise ships to the latest places that are asking customers to power off and not use their Note 7.

Simply put, if you have this phone and not got it replaced yet just do yourself a favour and get a no cost replacement ordered.

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Based on reports of several more incidents of the replacement Note 7 having fire/exploding issues Samsung has formally removed the product from market, is recalling all devices sold and does not plan to bring it back to market.

http://www.macleans.ca/society/technology/samsung-stopped-selling-galaxy-note-7/

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CoryB, Champion

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Samsung is now offering $100 (CDN) to owners of the Note 7 exchanging their phone for the S7 or S7 Edge. Unfortunately that matches the $100 (USD) offered in the USA rather than adjusting for currency difference like is done with the actual phone prices.
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To add to the fun, apparently airlines have started deploying fire containment bags into their fleets. The bags would be large enough to contain not only a phone but a laptop or a tablet. It is unclear how they would get the device which was already on fire into the bag though. The first bags were actually put into service earlier this year before the Note 7 even launched.

All that said, I am sure if a device caught fire, even with the containment bag in flight, and was "contained" it would result in an immediate emergency diversion to the nearest possible airport.

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The FAA has now formally banned the Note 7 from all flights to the US, including on person, in carry-on luggage and it checked luggage. Attempts to evade the ban could result in fines and criminal charges.
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And Transport Canada has followed with a Canadian ban as well to match the FAA Ban
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Samsung is serious about getting those Note 7 devices back in. Starting next week Canadian devices will be cut off from making and receiving calls, texts, data connections, WiFi and Bluetooth.

If you still have a Note 7 it is definitely time to turn in back in.

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If I understand you right,  your saying that Samsung will force a software update in conjunction with the Canadian carriers  to brick the reportedly remaining 10%  active Note 7 devices? 
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Effectively yes Cliff. If all you do is play Candy Crush though you might not be affected.
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Looks like at least 1 major US carrier is not going to push the update to brick the Note 7's.

According to theverge.com Verizon is refusing  to push it at all and the other major US carriers will be waiting until after Christmas or New Years as not to cause problems for their customers over the holiday season.

http://www.theverge.com/circuitbreaker/2016/12/9/13899852/verizon-refuses-samsung-note-7-update

I wonder if this will change the mind of the Canadian carriers on pushing the update, or change their timetable to march the US?
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It likely depends on active users with the Note 7. Carriers know the number of units sold and the number returned so it wouldn't be hard to figure out.
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I guess too in the US its a fear of being taken to court for loss of service compared to here in Canada.