There have been 35 reports of the Samsung Note 7 catching fire or exploding. A full recall including all devices sold in Canada has now been issued.
This would mean retailers should stop selling devices in stock immediately and wait for further instructions.
Customers that already have the phone will receive more instructions next week. Until then it is advised to only charge the phone with the cable and plug included with the phone. It is also advised to note charge the phone while you are sleeping or otherwise going to be away from the phone for extended periods.
Here is one of the many links to the story of the phone being recalled:
We have been advised by Samsung that they have discovered a safety issue with the battery on a small number of Galaxy Note7 devices. Since safety and product quality is important to Samsung, they are providing a voluntary replacement program for these devices. The details of this program are not yet available, so we are proactively reaching out to our customers since our customers' safety is extremely important to us. We will provide customers with three options:
1. Exchange their Samsung Note7 for an MTS loaner device they can use until they are able to get a new Samsung Galaxy Note7 as part of the voluntary replacement program
2. Until September 16, return their Samsung Note7 for a full refund and choose any other MTS device.
3. Keep their current Samsung Note7 if they so choose and wait for details on Samsung’s voluntary replacement program and exchange their device at that time.
Samsung has now put up its Canadian product exchange page, which provides users with a form that includes the option for buyers to receive the new device to their home, or to the store where it was originally purchased. Once submitted, says Samsung, you’ll be contacted within 48 hours. For questions related to the process, the company also provides the following toll free number: 1-800-517-3507.
Note: If you have Samsung ship directly to your home it will likely be sent as "do not safe drop" and "signature required". Depending on how they ship this normally requires a trip to the post office or courier depot.
There are reports the FAA (American airline regulator similar to Transport Canada) is considering a ban on Note 7 on commercial flights. As this could quickly change if you are going to be flying best to leave your Note 7 at home until it has been replaced.
Edit: Yes, that would include commercial air travel in Canada, the United States, and any other country. You don't want to be at the airport and find out your new Note 7 is not cleared to board.
So more info on the recall included how to visually identify "okay" Note 7. There is also mention of an online IMEI (aka unique device id number) verification tool that will be coming out.
The Note 7 has now been officially recalled in the USA which means the FAA automatically bans it from all US flights. Mostly passing this on as lots of Manitobans travel to the US. I am sure no one wants to show up at the airport two hours before a flight to find out your month old phone isn't going to be allowed on with you.
Samsung is reportedly forcing out updates to the Note 7. One update reportedly limits the maximum battery charge to 60% on the original units. There is also speculation that the software will effectively disable the device after a set date if it is not been swapped.
If you have one of these devices do yourself a favour and just get placed on the replacement list already.
Based on reports of several more incidents of the replacement Note 7 having fire/exploding issues Samsung has formally removed the product from market, is recalling all devices sold and does not plan to bring it back to market.
To add to the fun, apparently airlines have started deploying fire containment bags into their fleets. The bags would be large enough to contain not only a phone but a laptop or a tablet. It is unclear how they would get the device which was already on fire into the bag though. The first bags were actually put into service earlier this year before the Note 7 even launched.
All that said, I am sure if a device caught fire, even with the containment bag in flight, and was "contained" it would result in an immediate emergency diversion to the nearest possible airport.
According to theverge.com Verizon is refusing to push it at all and the other major US carriers will be waiting until after Christmas or New Years as not to cause problems for their customers over the holiday season.
I wonder if this will change the mind of the Canadian carriers on pushing the update, or change their timetable to march the US?