Recored

  • 1
  • Question
  • Updated 1 year ago
My pvr is not taping all of my program.... it keeps freezing about 3/4 of the way through the recording and stays frozen. Very frustrated with MTS....
Photo of Marlene Blake

Marlene Blake

  • 120 Points 100 badge 2x thumb
  • frustrated

Posted 1 year ago

  • 1
Photo of CoryB

CoryB, Champion

  • 27,758 Points 20k badge 2x thumb
On the stb hit the menu key, go to settings, then general and pick system information.

Please share the client version and setup box line. Move to the right to system resources and look at disk usage on the bottom.

Also which channel, show and time are you having trouble with?

The hardware information identifies which version of the stb you have while the programming information let's others check if it is a guide error.
Photo of Fossill

Fossill

  • 1,280 Points 1k badge 2x thumb
I am no tech, but I was gonna throw in my 2 cents worth but Cory said it much more in English than I would have!! With me, some time ago, like a couple years....it ended up being the way the channel was coming in. I went to "other times", picked a different channel with the same show....nooo problem. Hope yours is this simple. Other than that, my pvr has worked perfectly for years. Except when I have a solid red bar for pvr space remaining!! haha!!
Photo of Clifford Lewis

Clifford Lewis, Champion

  • 27,088 Points 20k badge 2x thumb

It also won't hurt to pull the plug to the PVR and have it reboot.  If there is a system glitch doing the reboot should clear it out when the software reloads.

If its as Fossil suggests, a guide issue then the reboot will not fix that as the problem is with MTS's provider of the programming guide.

Photo of Fossill

Fossill

  • 1,280 Points 1k badge 2x thumb
Reboot is very good. I reboot my laptop at least once a week because the closest it ever gets to being shut down is just going to sleep. I reboot my pvr once every 2 or 3 weeks just for the heck of it....can't hurt. Maybe it's me, but I swear I have seen the response being noticibly faster with remote commands a few minutes after pvr reboot. Don't take that as gospel, now!!...Just sayin'.....
Photo of CoryB

CoryB, Champion

  • 27,758 Points 20k badge 2x thumb

The STB are all computers running a specialized version of Windows.


That said, to reboot you can hold down the power button on the box for approximately four seconds. I also think there is a menu choice under the systems menu to reboot the box.

If you do unplug it would be recommended to unplug, wait about ten seconds and then plug it in. The PVR does have moving parts inside, ie the hard drive, which could get permanently damaged if restarted too quickly, although that is a very slim possibility.