Recently I've experienced when a program is set to record only 25 mins of it will record. Is there a An issue or have you made changes?

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  • Updated 3 years ago
Recently I've experienced when a program is set to record only 25 mins of it will record. Is there a An issue or have you made changes?
Photo of Sherri Lamont Lund

Posted 3 years ago

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Photo of Jason Z

Jason Z, Official Rep

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Official Response
Hi Sherri,  just this week we had an issue with our guide from our provider having some incorrect information that did cause and may continue to cause a few issues like missed recordings.

We did send out a couple tweets explaining the problem.

I am not sure if that is related to your issue or not.  If it was happening before this week i suspect it isn't related.  We would need some further details around the show name, channel, time of recording and then we can see if there is an issue in the guide with respect to the show ID's etc.

You can post that here or if you prefer please send the details to community@mts.ca and we can look further.

Thanks