PVR fees

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I would like to know why MTS charges $5 a month just to be able to record and pause tv and has no option to ever buy the PVR? Shaw doesn't charge anything to use their PVR and will give away their PVR's if your coming from MTS.

If I had mulitple TV's it would start adding up fast and my bill is high enough already. Does MTS ever plan to do away with these fees?
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Colin Kruger

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Posted 3 years ago

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Shelley, Community Admin

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Official Response
Hi Colin,

Deciding whether to sell or rent our TV equipment was not an easy decision, and it's something we do evaluate regularly. We went with a rental model for Ultimate TV for a few reasons.

With customers often having multiple TV's in their homes, a purchase model means large up-front costs for new customers as they purchase equipment for each TV they want connected.

Additionally, with a rental model there is less risk to you. If there is an issue with the equipment, it gets replaced by MTS with no additional cost.

We now include your first set top box (the one that includes the PVR), with your TV service - so there's no additional rental fee for that first box ($3/month). We do charge $6/month for our Whole Home PVR service which allows you to use your PVR capabilities, as well as access the content from all connected TV's in your home.

I'm not aware of any plans to introduce a purchase option for TV equipment - but I will share your feedback with our hardware team.

Competitor offers of free equipment to switch come and go, and sometimes have long-term service commitment requirements as well.