PVR didn't record an episode in a recurring show. How come?

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  • Updated 3 years ago
It recorded shows before and after in this series but missed one. Why would it miss one show in the schedule? It's happened more than once with different shows/different days.

On top of that when I tried to go watch these missed shows on CTV GO or GLOBAL GO (as it happened with different shows/different days) MTS isn't a provider listed and I can't watch them.
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Evelyn K

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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hi Evelyn,
Cory nailed it right on the head.  There are several reasons a single episode may be missed and he hit all of them. I know how frustrating it can be to miss a single episode but it's all in how the program info is tagged or setup in the guide.  As Cory said if the air date is in the past, or even if the data for that episode matches the data from an earlier episode it wouldn't be captured as the system would read it as a repeat.  We have struggled with this fact in the past and unfortunately there is no perfect way to ensure every episode you want will always be captured, there are simply to many variables.  With this being said it shouldn't happen very often, or with some programs at all.  Fortunately most programs do replay or repeat at a later time and the missed episode can very often be caught at a different time.
I hope this at least help explain the situation and maybe gives you some ideas of how to address it in the future if it happens again.