problem with the remote controls and prv boxes.

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  • Updated 3 years ago
i have had it with the remote controls and prv boxes I have tried different remotes from the mts stores. I am serious when i say it takes 30 seconds to a minute to use functions on the remote for channel changes etc and sometimes they will NOT WORK AT ALL. I have the package with mts. the ultimate tv, cell phone, home phone. What do you reccomend i do? I am about to call shaw cable
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Kathy Mitchell

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Posted 3 years ago

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Jeremy, Official Rep

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Official Response
Hey Kathy,
acamara is certainly correct.  If you have tried several remotes and the same issue arises I agree that it sounds like more of an STB issue, not the remote.  Interference is also a possibility but harder to diagnose.  If you have already tried the basics, like a power cycle of the STB and, as you said, replacing the remotes, it would certainly be a good point to give our tech support group a call.  They can help you investigate and send a tech if it's deemed necessary.