Employees need better training. I went to an MTS store and asked about a billing problem and they said customer care can fix it if I call them. So I did. Then customer care said that they can only fix a part of the problem but if I go in to the store it can be fixed. So I go back to the store and I'm told by another person that I have to call customer care. There is no solution whatsoever when the problem started with MTS. I'm just thrown around to go back and forth while I waste my time and MTS will do nothing about it except have the stores throw the problems over to customer care and vixe versa. My customer service experience was very bad and I will remember this.