poor to no phone service for the last 4 days

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  • Updated 3 years ago
We have had poor phone service since June 9-very crackly, noisy and sometimes lost calls. When it rained June 14-15 -no phone service. Contacted MTS and service call June 17 -all is well but still crackly so we were told. Then rained June 18-June 19 and now no service. Chatted in but informed tech said cable department needs to replace components. Then wait but this time phone service none existent even in nice weather of June 20-21. Still waiting today June 22. This is extremely annoying and very poor customer service. tv has been losing signal many times but still works most of the time.
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Posted 3 years ago

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Jessica, Alum

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Official Response
Hi Chris, 
Unfortunately, as you mentioned, sometimes the weather can affect service and we're very sorry for the wait on the repairs. We'd like to double check on the status of when the fix is coming for you. Can you please send us an email to community@mts.ca with your phone number so we can look up your account? Thank you!