In the past 2 years the reception in my neighbourhood has gotten to the point I have to actually leave my neighbourhood to get a clear signal. I have done all 'recommended' possible fixes given out by the support personnel but ultimately it ends up with a "I'm sorry.". Well that isn't what is required. Having the best cell coverage in the province but not in the city is just stupid business. The majority of users are in the 2 major cities and no to pan the country folks, the majority rules. There are those that depend on their cells for their lively hood. Not receiving critical calls or dropping calls is just not the way to conduct business. Then theirs the emergency use of the phone and not having it functioning because of low signal strength. It also is a cost issue. I can't get rid of my landline because my cell service is so bad. This is a known issue as MTS actually had Industry Canada come to our neighbourhood to do signal testing thinking someone or something was interfering with the signal. If there is an issue then it's up to the supplier to make it right. A booster was recommended but I would have to pay hundreds of dollars for it plus installation. Surely if there is a signal strength issue MTS should be responsible for providing the booster and doing the installation. I'm tired of 'I'm sorry" you are on your own. Service and support is the responsibility of the provider that's why I pay $60 per phone per month. For the cost associated with the phone I expect to actually be able to use it while sitting having a coffee at my kitchen table. Seriously this is beyond bad.