Poor Cell Reception in Sage Creek area

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  • Problem
  • Updated 2 years ago
  • Acknowledged
I just joined MTS wireless in September and am having terrible reception issues in my neighborhood, whether outside or inside my home.  Frequently not having any service whatsoever, or at most one or two bars, switching from 3G to LTE often.  It is becoming extremely frustrating, as my plan was to discontinue my home phone, however since I cannot rely on consistent coverage this is not a possibility.  Wondering why coverage is so poor in this corner of the city, or is it that the current infrastructure is overloaded?  As the area is continuing to grow rapidly, does MTS plan to add additional infrastructure in this area?
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Trevor Hay

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Posted 3 years ago

  • 2
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Jason Z, Official Rep

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Official Response
Hi Trevor,

We are aware of the challenges in the Sage Creek area.  We do need a site in the area to provide better service there and within the Island Lakes area.  The process has started but unfortunately it isn't quick and there are lots of different approval steps that need to happen to even get to some idea of an accurate implementation date.  Our goal is within 2015, but I can't tell you anything more granular right now.

Thanks for your patience!