Planned to return my phone within 15 days.Got small crack cuz fell while I was talking on it in vehicle(I was passenger).Can I still return?

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  • Updated 3 years ago
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I was planning to return my phone within the 15 days, but now it has a small crack on the edge because while talking on my phone in the vehicle (I was a passenger) it fell and got the crack. Can it still be returned?
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Mariena Toews

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Posted 3 years ago

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Nathan, Official Rep

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Official Response
I can certainly clarify this for you both K from Canada and Dustin have good points.

Normally the decision to accept the return is up to the Store that you purchased the device from/signed the contract at and the device needs to be taken back to that store. They will check it over and a restocking fee may be applied.

If the device is damaged it cannot be returned.