Picture messaging fail

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  • Problem
  • Updated 2 years ago
  • In Progress
I thought it was my Samsung phone that wouldn't send or receive picture messages, however I bought a LG g4 and the problem still persists. This isn't just once every few months, it's more often than not that I can't send or receive pictures.

I have tried restarting my phone with no luck.

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Adam Cote

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Posted 2 years ago

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Matt, Alum

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Official Response
Hey Adam,

We have been working through a handful of picture messaging performance issues, and have identified a root cause. There are several platform upgrades scheduled over the coming weeks aimed at addressing this, and the most pertinent is scheduled near the end of this month. I expect the service will improve for you after it is complete, however, I'll follow up with you once it's done to make sure.