Phone bill from last contract

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  • Updated 1 year ago
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I recently got a new phone and because of that I signed a new contract. I got the new phone before my contract was done but during the time where i wouldn't have to pay the deductible to switch.

So before I changed phones and signed the new contract I had gotten my phone bill and was told that I still have to pay that even after I signed the new contract.

Now I have a credit on my account which I was informed is only used towards phone bills. I'm sad to say that the payment was due on November 8th, 2016 and I don't have enough money to pay for it.

The problem is that I had to pay around $568.96 about 2 bills ago & was able to change my plan and was told all I'd have to pay is $79.10 for the month, I went into an MTS Connect and a guy told me that I didn't have to worry about paying for the month. Now I believed that he was telling me the truth because he had explained it. I later got my next bill and was shocked to see that I had been double charged for the month and the other month. I subtracted the amount that I had originally and the amount that was credited to my account (489.86) and the $79.10 was taken off.

So right now I am not happy about the fact that I have to deal with the double charge and late fee but when I went and changed my phone and was told that the credit was to be used towards phone bills.

I guess after all of this my question is can I call the billing department and tell them I would like to use some of the credit for the last phone bill from my old contract.
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Sera-lynn Bonin

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Posted 1 year ago

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Gillian, Official Rep

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Hey there,

When you do make a change such as upgrading, signing a new contract, or simply swapping a plan for a new one mid contract - the charges will always take effect the day that you do so. It'll go from the day you make the change, until the end of the current bill cycle and always one cycle in advance. With that occurring, you will get a credit back for the old plan that you did pay for in advance.

What you're seeing on your bill is described as pro-rating and is likely what's occurred. It's difficult to say without investigating though. If you'd like us to take a deeper look into it and provide some concrete answers for you; please send your information including account number and a contact number to discuss to community@mts.ca

Cheers,
Gillian