Phishing scams: Is this email from MTS?

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  • Updated 2 years ago
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A question from a customer prompted me to provide our forum readers some additional information about phishing scam emails. 

Here is the customer's question: 
I received an email from "MTS" asking me to update my email account password - is this from you guys? 
No, this is not from us nor associated to us in any way.  This is from an organization posing as MTS and trying to collect your personal information.
What should I do if I received this phishing scam email?
• Do NOT click on any links contained in the email.  
• Do NOT respond to the email or share any personal information with the sender. Any response will confirm that your email address is active which could lead to more phishing attempts. 
• Delete the email from your Inbox. 
If you have read the phishing email but followed the directions above, you will not need to take any further action.
If you have responded to the phishing email, we recommend that you change your MTS Mail and MTS MyAccount password.  Please visit "Managing Account Security" for details.
What should I look for to determine if an email I received is one of these phishing scam emails?
There are several distinct clues: 
  1. The “From” field email address listed at the top of the message is not a valid MTS address (e.g.
  2. We would never request confidential information from a customer via email.
  3. Capitalization and format of the email: MTS will appear incorrectly in the body of the email, as Mts, MTS Mail appears incorrectly as Mts mail.
  4. The link that the email is requesting you to click on is not a secure address. Look for https: to ensure its secure) and is not a valid MTS web address e.g.

Why did I receive this phishing scam email and how can I avoid receiving these in the future?
The organizations that send out phishing emails have likely purchased or stolen email address lists, containing your email address, from other websites where you have previously entered your email address.
While there is no way for an email user to avoid receiving phishing emails entirely, in order to minimize your chance of receiving a phishing email, we recommended following these steps:

• Only provide your email address to trusted and secure (HTTPS in the URL) web sites.
• Don’t enter your information in pop-up windows.
• Keep anti-virus software up to date.
• Don’t reply to any emails that look suspicious.
You can find more information about phishing, and how to protect your personal information on our website.
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Tennille, Social Media Coordinator

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Posted 2 years ago

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