Paying for Hi Speed but not getting it

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  • Question
  • Updated 1 year ago
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When will we be able to get better internet service in the Anola area? We are charged for hi speed but we do not get very good service and are lucky to see 2 mb download speeds
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Posted 1 year ago

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Ed Latour

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Official Response
Have you ever had better download speeds or do your neighbours have better speed?
I the answer is yes, then I would recommend you contact MTS service for help. If however 2Mbps is the best you or your neighbours have ever been able to get, then it is possible that your distance to the ADSL server is at it's outer reaches. I am about 3 miles outside of Hazelridge where a ADSL server is located and consistently get 5+ Mbps download except for last week when I dropped to below 1Mbps. I set up a service call after having MTS test thye line and determine there was a problem. Yesterday however I decided to replace the patch cord and filter at the modem. This action repaired the problem and I am now back to full download capacity.
Not sure if this helps you, but I hope it does.