Paying $70 a month for less then 4 mb download speeds but only getting 1.3-0.7 for the past 2 months.

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  • Updated 2 years ago
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For the past 2-3 months i've been paying for a horrible 3mb "highspeed" internet, but as of july my connection has been truley awful.......(hard to believe it gets worse) it's boarder line dial up. I've tryed numerous test and solutions to no avail. my usual is 2.75-2.86. There is no solution you can name that i haven't tried, the only thing i can do is call MTS i know for a fact im just gonna get the old "there seems to be nothing wrong on our end" speech and then have to pay for a tech to come in and tell me it is in fact on MTS' end.

In true MTS rural fashion i get hit with slow speeds while i type this 
That's not even the worst part, the worst part is getting 45ms pings with 0.90 download
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Mitch Fontaine

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  • frustrated.

Posted 2 years ago

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CoryB, Champion

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Have you done a full test on all your internal wiring? I have seen issues where that is actually the cause of the issue and it is out of the hands of MTS. MTS of course will come and test/repair your internal wiring however it is a billable charge unless you are on their Wire Watch program.
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Mitch Fontaine

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Yes, and i just installed brand new cat-7 cables last week to
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Jeremy, Official Rep

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Hey Mitch,
That is quite the abysmal speed you are getting there.  Cory is certainly correct but allow me to elaborate a little bit.  First off, it definitely could be internal wiring, but if you are testing with a direct connection from your computer to an MTS modem, then any responsibility of yours is pretty much ruled out and any possible charges would be likely nil.  MTS only applies charges for a visit if the issue is deemed to be with customer equipment, and even then it's up to the FST who goes out to dictate if those charges are applied.  Now with that being said, even if there is nothing obvious going on on our side that will not prevent a dispatch, it may just make the issue that much harder to resolve.  If we can't see or pin point an issue remotely, doesn't mean it's not there, just means we can't really point the technician in any direction and he needs to do more digging on site.  If you were getting a good 3M connection before it's possible you may be subject to a congestion issue, but even if that's the case it's still worth looking into.  Give our tech support a call or chat, I'm certain they can do something to help you out.
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Hey Mitch. Just point them to your wallet that seams to be there main interest.
I have exactly the same issues at my location. I have gone through 2 or 3 "We are adding capacity to your transport link" song and dance. The speeds just keep getting slower and slower. It's obviously a congestion thing where I live as when I get up at 4:30 in the morning and do a speed tests speeds are a blazing 3mbps. The thing that's pathetic is 12 years ago MTS brought 7 Mbps speeds to my rural town of Binscarth and over the years it has just gotten slower. 12 years latter and (guess what?) the exact same service offered and overloaded and over subscribed and MTS tells me we are not on any list for anything new, FiOS, ADSL2+.

I as well type this while my Google online music is cutting in and out due to such low sppeds.
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If this is over your WI FI, try with your device next to your router. If you get a higher speed, it is an environmental issue..