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  • Problem
  • Updated 2 years ago
We have just moved, and just set up internet and new cell  phones on unlimited data plans. our first bill came through, and you overcharged us by $48.66 for various services. The first time I called most of those over charges were removed, but we still have a $10 charge for a gigabyte of data, when we have unlimited data plans. When I noticed minutes later I called back, and the 10 minute phone call did absolutely nothing, the MTS staff member on the other end of the line didn't even seem to be listening to what I was saying, and we are still overcharged $10.00 for data on an unlimited data plan. If the overcharge is still there tomorrow I will be calling back again, incredibly irritated. 
Photo of Caroline Gwenith Joan Roscoe

Posted 2 years ago

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Photo of Megan

Megan, Official Rep

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Hi Caroline,

I'm very sorry to hear about the issues you're having with your MTS Bill. If you can provide us with your account information by emailing us at community@mts.ca I can certainly have our Wireless billing team review the account to make sure all the proper adjustments have been made. 

Thank you for bringing this to our attention.