Hi Bryan, so sorry to hear about the poor service. The heavy rain is causing a spike in repairs for the upcoming week - given the rain was well forcasted we do have additional technicians lined up to work on them. Please make sure that you have called 611 to report the issue so that we can get a ticket started and fixed as soon as possible.
You can also send an email to firstname.lastname@example.org and I can follow up that way. Include your address and home phone number in the email.