Ordering extra Set top box $75????????

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  • Question
  • Updated 2 weeks ago
I tried today to order an extra wired set top box and I was told it would be $75 but I would get a deal of $25 off so $40. Are you kidding, is this for real. Their reasoning is that tech support would have to be sent out. I don't need tech support, I already had a good set up in this location, all I would have to do is plug it in. Heck, the support location is only 2 blocks from my house, how can that cost $75? I would even go and pick it up.

I was offered a wireless box for double the monthly price but why would I do that when I have a connection there already?

Westman cable has been bugging me to come back with a better deal than I'm getting now for equivalent services (and frankly better equipment) and I know they they will not charge me for an extra box.

Am I really going to have to change providers over a set top box? If my wife had her way we would have already switched!
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Mike Glutek

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Posted 2 weeks ago

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Debbie Dunmall

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So why not switch... happy wife...happy life :-)
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Mike Glutek

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I think it might happen in the next couple of days if MTS doesn't get their stuff together!
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Mike Glutek

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I think it might happen in the next couple of days if MTS doesn't get their stuff together!

I think my mathematicals are wrong tho. I was told I would pay 40 or $45 that was with their deal of $25 already taken off !!
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Justin F, Official Rep

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Hello Mike Glutek!

I apologize for your experience, but we would be more than happy to speak with you directly, and get this sorted out!

Can you please send us a quick email at community@bellmts.ca with the following info:
  • Contact Number
  • Account Number
  • Best time to reach you
Once we receive your message, one of our friendly staff will be more than happy to reach out to you.

Have a great day! :)