Note 5 headphone jack quit working after latest update.

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  • Updated 2 years ago
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After the latest update my headphone jack quit working. Just to make sure it wasn't dirty I also cleaned it first. Little tired of samsung. I came from s6 edge that also had a mess of software issues. Any help would be appreciated. Thanks
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Trent Leslie

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Posted 2 years ago

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Clifford Lewis, Champion

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I was going to suggest a blast of canned  air, but I see in a posting on androidcentral you tried it and it seems to have fixed the problem.
(Edited)
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Trent Leslie

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Actually no I thought it did, but still having said issues
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Trent Leslie

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Did a factory reset. Still same issues. Cleaned with compressed air.
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Clifford Lewis, Champion

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I guess I should ask have you tried your headphones in a different device to make sure they work? And I am sure you checked all your volume settings.

just doing an Internet search shows lint in the jack as the major problem. I have not come across any software upgrade issues not to say it can't happen.
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Trent Leslie

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Thanks for reply. Yes I've tried a few sets. Tried a pipe cleaner and drop of alcohol to clean port as well. Still nothing.
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Tennille, Social Media Coordinator

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Thank you for your post, Trent. :) 
Looks like Clifford has already given you some really good advice, which you've tried among other things. 
Have you tried taking your phone into the store where you purchased it? They are usually best at handling hardware issues. 

Tennille 
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Dana

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Mine had also quit but I just found the setting to fix it back!!  I'm super excited.   I guess the software update changed this setting or added it???  Anyway, here you go!!

1. Settings

2. Sound and Notification

3. Volume

4. The last row is "System"   Mine was set to silent.  I drug it to the right......PRESTO!!   It works again!!!  

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Tennille, Social Media Coordinator

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Thank you for posting the fix you found, Dana. That's helpful for everyone! :D 
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Dana

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I found it by accident.  My text message sound notifications weren't coming thru either.  They apparently added MORE sound options and when they did started them on mute. 
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Joanne L Roach

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Thanks Dana for pointing me in the right direction. Mine wasn't muted...It just had to have system volume turned up.
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Trent Leslie

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Sent it back for warranty, board was toast. Lol got it back and it wouldn't take a charge..... Went and bought a Nexus 6p from Google while it was gone. Unlocked the phone when it came back and sold it. Samsung lost a customer. I've been a long Samsung fan but have found they seem to have fallen in the Apple innovation rut.IMO. really happy with the Google 6p might be a nice addition to the MTS line up for other customers to try. Thanks for everyone's suggestions.
(Edited)
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CoryB, Champion

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About six months in I am pretty happy with my Nexus 6P. Going in I was very concerned about how a Huawei phone would hold up due it part to their history as a low end phone manufacturer. The other notable piece was that Huawei has been banned by name on some infrastructure projects before the Nexus 6P was announced. The issue there was Huawei is a Chinese owned company. The view of government at the time was having a Chinese owned company heavily involved with critical infrastructure (wireless network backend) could compromise the network. I am not aware of any public knowledge that would support that position though, even stuff in the Snowden leaked documents.

Edit: That said, ports whether it be the headphone jack or the charging port, fail on every device regardless of manufacturer. It is how the ports are designed and attached to the circuit board which is ultimately the issue. It isn't specific to Samsung, Apple or anyone else.

(Edited)