no signal

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  • Problem
  • Updated 2 years ago
no tv and internet signal... was watching tv and out of no where signal was dropped no internet no cable... pretty upset right now never once did i experience this with shaw
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Malvin Ison

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  • frustrated

Posted 2 years ago

  • 2
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Jason Z, Official Rep

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There are a few reasons this can happen...did it come back after a while? Did you try restarting your set top box?
The other thing it could be is an issue at the curbside cabinet - equipment could have failed there or power to the cabinet failed...

I saw there was an issue in the St James area this evening affecting around 300 customers...